Wednesday, July 14, 2004
Don't Bother the Help
I was in Best Buy the other day with my friend "Peety" and he noticed how every aisle he stepped in there would be a worker asking if he needed anything. It got annoying after a while, because if he wanted anything he would ask them. It's not as if we can't tell you work there by that blue shirt that says "Best Buy" on it. It makes me think about how they've arranged their help structure. Like make one employee responsible for two aisles and if you step on their turf, they own you. They're just perched next to their little computer staring at everybody walking down the road, waiting for that second when your foot hits their turf. "Can I help you? If you need anything just ask", they say with a brainwashed mind. I think it must be in their training video. However, that great service declines heavily when you actually say, "Yes, you can help me." Then you tell em your question like ,"I see all these HDTV's do you have any HTDV receivers?" and they look at you like you've spoken a foreign language. "Let me go find out" they say and then run in the back to watch a 5 minute training video on how to answer your question. Then they come back and say with pride "Nope, we don't have any. How about a VCR?"
Thought of the Day
'Ash' Williams: Lady, I'm afraid I'm gonna have to ask you to leave the store.
Demon Woman: Who the heck are you?!
'Ash' Williams: Name's Ash . . . housewares.
--Army of Darkness
Thought of the Day
'Ash' Williams: Lady, I'm afraid I'm gonna have to ask you to leave the store.
Demon Woman: Who the heck are you?!
'Ash' Williams: Name's Ash . . . housewares.
--Army of Darkness
Comments:
<< Home
You aint kidding. After every 5 steps I took, someone was there saying, "Can I help you find anything?....Is everything still ok?....Are you finding everything alright?" At first, you think their customer service is excellent, then it becomes downright annoying. I began trying to avoid blue shirts, but it's impossible. They're everywhere. Sometimes, I'd be looking at the DVD case of a really lame movie, just to see what the description says. Oh coarse, that's when a blue shirt would approach. Not only are you annoyed, but you're also worried that every Best Buy employee thinks you like bad movies.
Peety
Post a Comment
Peety
Subscribe to Post Comments [Atom]
<< Home
Subscribe to Posts [Atom]
